The details, suggestions and opinions listed in this website are not to be taken as legal advice. These are only the thoughts and opinions of the founders of Marble Doctors LLC. All legal matters, questions and concerns must be taken to a licensed attorney. No employee, founder, owner, licensee, contractor, sub-contractor or any other party affiliated with Marble Doctors is a licensed attorney nor capable of given any legal advice for any reason.

CANCELLATION/RESCHEDULING POLICY


Due to cost of supplies, labor and other fees associated with scheduling each project there is no refund for any deposits.
Rescheduling or Canceling appointment within 14 days of the project appointment will result in no extra fines. Rescheduling or Canceling within 7 days of the project appointment will result in a 10% added charge.
Rescheduling or Canceling within 3 days of the project appointment will result in a 25% added charge.
Bad deposit checks will automatically be considered as a cancellation unless the check is repaid and all fees repaid and will then be treated as a reschedule. 

LEGAL & TECHNICAL EXPLANATIONS, LIMITATIONS, and GUARANTEES:

A comprehensive, formal list of legal & technical limitations, as well as given or implied guarantees from Marble Doctors LLC is delivered to the Customer with the estimate, regardless of whether or not the Contract was formally entered at that time.
By signing the Contract, the Customer automatically acknowledges the receipt of this official list of legal and technical explanations, limitations, guarantees & has read & understands them.
The Customer also agrees that such official list of legal & technical explanations, limitations, guarantees shall become part of the Contract once this Contract is entered by being signed by both parties. 
Customer acknowledges that they must allow 72 hours cure time before applying any moisture to the surface after restoration.
Customer acknowledges that they may not walk on a surface within 24 hours of services performed, unless otherwise indicated in writing.
Marble Doctors LLC gives to the Customer only the express warranty that Marble Doctors LLC will perform its scope of work in a skilled and workmanlike manner in accordance with its industry standards. EXCEPT forth aforesaid express warranty with a paid maintenance program, there are no other warranties expressed or implied, including the warranties of merchantability & fitness for a particular purpose. (We adhere to the industry standards of: Stone and Tile Pros, MIA, IICRC, ANSI and TCNA.)
Marble Doctors LLC will NOT be liable to buyer for loss of profits, or, for any claim against a buyer by any other party, or for any special indirect, incidental or consequential damages of any type whether based in tort, Contract or other legal theory, even if Marble Doctors LLC has been advised of the possibility of such damages.

PAYMENT AND TERMS:

A 50% non-refundable deposit for all projects over $500.00 is required to begin a project on the arrival of the 1st day of your project. The remaining balance is due upon completion, unless otherwise written differently in the contract.

The work identified by the proposal or contract is for the complete project as we estimated. Items not addressed are not included. 
Work will not be scheduled until a signed Proposal is received along with deposit, if required. Price is based on work performed, not amount of time.
Acceptance of our Contract: If a Contract is not signed the use of our services or placing a deposit shall constitute a verbal acceptance of the contract and all of its terms and conditions.
Failure to respect these terms will entitle Marble Doctors LLC to charge a penalty of eight percent (8.0% ) MONTHLY of the outstanding balance until the balance is paid in full.
Checks returned for any reason are subject to a $40.00 returned check fee and any additional bank charges incurred will be applied to the outstanding balance and subject to the above penalty of eight percent (8.0%) MONTHLY until the balance is paid in full.
Failure to pay the balance on time can and may result in an immediate eight percent (8.0%) late fee, an eight percent (8.0%) MONTHLY fee,collection fees, attorney fees, court costs and a possible lien filed against the property.
All fees will be the financial responsibility of the customer.
The prices in the Contract, specifications & conditions are satisfactory & are hereby accepted upon services rendered.
A credit application must be processed for Customer's requesting terms longer than 15 days.


INSURANCE:


All Marble Doctors LLC is cover by $2,000,000 comprehensive general liability insurance, and have full Worker's Compensation coverage. It will take approximately 5-7 working days to process a Certificate of Insurance.

ESTIMATES:

Variances we did not account for: Great care is always take on our bid to ensure no surprises. Unfortunately, what we cannot see, we cannot account for. Issues such as: Uneven stairs, sub-floor issues, squeaks in sub-floor we are unaware of,height differences in transitions, surprise underlayments under carpet or linoleum that might be removed, floors that are not level, unleveled thin-set, wrong products used prior to Marble Doctors LLC arrival, hallow areas, humps in floors cannot always be made perfect (only so much can be done), mold issues,gas lines that are not placed 2 in. under sub-floor to industry standards, water lines for ice maker placed too close to wall board, clogged shower pans, water that is trapped for any reason or any other unseen pre-existing issue.
Marble Doctors LLC will work with you, to help in any way we can to ensure any extra costs due to variance issues will be reasonable. No action will be taken until you, the Customer, are aware of all issues.
*NOTE: All stone,granite, marble, Travertine, slate, etc. are products of natural stone. Natural stone is a product of nature. Natural color and veining will vary from one tile to another and from one area to another. Within each piece, because it is a natural product, it is termed an exceptional product, i.e. an exception to the norm., in the industry.
Marble Doctors LLC typically requires up to a 50% of the project total as a security deposit in order to make an appointment for your project. This deposit is non-refundable. 
In some cases, the product you choose from could be moderately different. If you wish, a sample can be provided to you prior to your project for final approval. 
Marble Doctors LLC cannot be held accountable for variances in a natural or synthetic product. Be confident we will do everything possible to achieve the essence of the product you choose from.
*NOTE: All granite,marble and grout should be sealed to avoid stains. This is usually included in our estimate unless the customer gives a written request for us not to seal the surfaces and/or grout.
Ceramic and porcelain floor tiles will tend to have slight to average shade variation in tile. This is the design and intent in most cases to add to the beauty of your new floor.The selection that you choose from will be the essence captured in your surface.





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